Return policy

Return policy

You can return items within 14 days of the delivery date.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. 

In accordance with consumer protection legislation, the right to return is excluded in the event that you purchased customised or personalised products.
Shipping charges shall be paid by customer.
Pack the items in the order box and send it at this address:

La Stramberia, via Mazzini 9, 55045 Pietrasanta – Lucca

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches La Stramberia, please allow 3 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued within 14 days and you will receive a confirmation email.

Method of refund

Method of refund
The refund method will follow the payment method:

  • Credit card payment: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on bank.
  • PayPal Payment: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund.
  • Bank transfer payment: the refund will be made with bank transfer on a bank account indicated by customer; the necessary refund time depends on bank.